Return Policy

Thank you for shopping with us! We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully.

1. General Return Guidelines

Eligibility: Returns are accepted within 2 days from the date of purchase.

Condition: Items must be unused, unopened, and in their original packaging to be eligible for a return.

Receipt/Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items Due to the nature of certain products, the following items cannot be returned:

Perishable goods such as beverages and snacks.

Personal care items such as beauty products, skincare, and hygiene products.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Return Process

Contact Us: Initiate a return by contacting our customer service team at Shopitrite24@gmail.com or 81334063. Please provide your order number and reason for the return.

Approval: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Shipping: Pack the item securely in its original packaging and include the RMA number. Ship the item to the address provided in the return instructions. Please note that you are responsible for return shipping costs.

4. Refunds

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will process a refund to your original method of payment. Please note that it may take several days for the refund to appear on your account statement.

5. Exchanges

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.

6. Sale Items

Sale items are eligible for return, but only at the sale price.

7. Contact Information

For any questions or concerns about our return policy, please contact us at:

Email: Shopitrite24@gmail.com

Phone: +6581334063

Mailing Address: EZ HOME PRODUCTS, Block 118 Rivervale Drive #01-23 S540118

We aim to provide the best shopping experience possible. Thank you for choosing us!